We get it, you have questions. We've tried to answer them below so take a look - if you can't find what you need, get in touch on +44 (0) 1428 707900 or enquiries@therenewedstore.com


We accept Credit Card, Debit Card, PayPal, PayPal Credit, ApplePay and Klarna. If we don't offer a method of payment that you'd like to use, get in touch and we'll look into it.

We also offer financing options for business customers, if you'd like to find out more email us at enquiries@therenewedstore.com


Our standard shipping is FREE NEXT DAY DELIVERY, to all UK Mainland addresses. Orders to the Scottish Highlands qualify for FREE delivery on a 2 day service. All other orders to UK non-mainland addresses are shipped on a 2-4 day service and are subject to varying delivery costs based on weight and postcode. For UK Mainland orders we can also offer a pre-10.00am delivery (£18) or pre-noon delivery (£12).

Pricing for delivery to Europe is available at the checkout. Please allow 2-6 days for the delivery of orders to Europe following shipment of your order.

For large orders, please contact the Customer Service Team or call +44 (0) 1428 707900 for a shipping quotation.

Orders placed before 3pm for in stock items (excluding systems) will be shipped for delivery on the next working day. In-stock systems with no options or upgrades applied must be ordered before 1pm to qualify for next day delivery. If you order a system with options or upgrades, please allow 1-2 days prior to shipment, to give our engineers time to fit options and upgrades and fully re-test them.

We can ship your refurbsihed IT across UK. Prices are available at checkout

Once your order has shipped you will recieve a tracking number via email. All orders are sent via TNT and can be tracked through their website.

If your order hasn't arrived within the expected time-period and your tracking hasn't been updated, get in touch with our Customer Services Team, +44 (0) 1428 707900.


Within the UK Mainland, we offer a 30-day money back guarantee. Any return requests must be made within 30 days of recieving your order. The 30 day period begins the day after reciept of the item. The customer is responsible for any return, and the return must be recieved within 30 days from the point that the return is requested. All returns must include the original delivery note packaged with the returned product. We will reject any returns that arrive damaged due to incorrect or insufficient packaging.

For UK Non-Mainland and International returns, customers are responsible for the return of items, and must ensure that these items arrive in the same condition as they were recieved. International collection can be arrange upon request, subject to a £40 collection fee. To request a quote for an international return, please email enquiries@therenewedstore.com

Please contact us for packaging guides for large systems.


All of our products come with a minimum warranty of 12-months. If you'd like to extend your product warranty do get in touch and we will advise you on what can be done.

If you'd like to extend your warranty please contact us at enquiries@therenewedstore.com or call +44 (0) 1428 707900

Yes, all the hardware you purchase from Renewed, including the battery, is covered by the 12-month warranty.

About refurbished tech

We use a grading system, A - Excellent, or B - Fair, to identify the cosmetic quality of each product we have for sale. Visit our Grading page to find out more.

Refurbished technology is a cost-effective, sustainable solution to all your needs and requirements. On average, our customers save 40% versus the cost of buying new. Buying refurbished tech and joining the refurbished revolution is better for the environment and ensures that functional IT equipment doesn't go to waste or end up in landfill.

Yes! The Renewed Store works with large and small organisations to provide refurbished tech. From schools and universities, charities, healthcare providers and charities. Find out more here

We certainly can. We can work with you to identify the right server for your upgrade. Contact us at enquiries@therenewedstore.com or call +44 (0) 1428 70790.

On average, you'll save around 40% versus the price of a new machine. Think of the fun you could have with that saving!

Technology sold by The Renewed Store is refurbished to give the equipment a second life. We extend the lifecycle of most IT from 36-months up to 10 years, ensuring a more circular economy.

In 2022 Renewed were awarded a BSI Kitemark, certifying the quality and reliability of our products. Alongside our Q20 standards, the addition of our BSI Certification further supports the quality control and standards of products sold at The Renewed Store. Ultimately, it means you can be confident in the quality of your refurbished tech from Renewed.

Yes, we work with multiple Framework partners to help provide expert advice, sourcing and delivery of BSI Kitemark Certified refurbished IT. Find out more about our Framework partners here.

We'd like to hear more about your unwanted tech, as we may be able to find a new home for it and minimise the ewaste and landfill generated. Find out more here or get in touch on enquiries@therenewedstore.com or call +44 (0) 1428 707900

Yes, we have a store on Ebay. If you are looking for something specific and can't find it on our store, do get in touch and we'll see how we can help.

We are constantly working on our environmental credentials to reduce the impact we have. We recently undertook our first external environmnetal audit and will be sharing the details of that soon.

Yes! At Renewed, we achieve our environmentally friendly computers by refurbishing laptops and PC's in the UK, to extend their lifetime from 36-months up to 10 years. By doing this, and encouraging you good people to switch from new to refurbished tech, CO2 emissions and water usage is reduced, less e-waste is produced and the mining of non-renewable resources is reduced. And don't forget the warm and fuzzy feeling!

There's no denying that when you do a good deed, you get a warm and fuzzy feeling. So, get yours by joining the refurbished revolution and buying refurbished tech!

Contact Us

If you'd like to speak to someone you can reach us at +44 (0) 1428 707900, alternatively pop us an email at enquiries@therenewedstore.com

Call us on

+44 (0) 1428 707900